Returns & Exchanges

At GTC, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the support needed for a seamless upgrade or refund. All returned devices must be in their original packaging with all included accessories and documentation to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your GTC account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and securely pack the item in its original box, ensuring all cables, manuals, and components are included.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Our technical team will inspect the device for functionality and condition within 3-5 business days, after which your refund will be processed to your original payment method.